FAQ

General Questions

Some companies quote a low price over the phone to get in the door, but once they arrive, they may charge extra for services like pretreatment, spot removal, furniture moving, etc. This can lead to overpaying for poor quality work.

Ask what method they use for cleaning your carpets or floor. Make sure to compare similar services (apples to apples) when getting multiple estimates.
Yes, the front door will be left open for the hoses, so please keep an eye on your children and pets.
Keep children and pets away from the equipment and hoses while cleaning to ensure their safety.
Yes, the cleaning solutions we use are biodegradable and environmentally friendly.

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Carpet Cleaning, Deodorizing and Protection questions

It’s best to avoid getting estimates over the phone or email. It’s difficult to provide an accurate estimate without seeing the condition of your floor in person.

Walk the carpet and floor with the cleaner and point out any concerns before they start the job to ensure they address all your needs.

Ask for referrals from past customers to gauge the quality and reliability of the carpet cleaning service.

Carpets typically dry in 6-8 hours in a moist climate and 4-6 hours in a dry climate.

Yes, you can walk on the carpet before it dries, but make sure your feet are clean. If possible, wear booties, which we can provide. Be cautious, as walking from the carpet to a tile surface can be very slippery!

Yes, the cleaning solutions we use are biodegradable and environmentally friendly.

It’s generally recommended to have your carpets professionally cleaned every 6 to 12 months, depending on foot traffic, the presence of children or pets, and your indoor environment.

Carpet deodorizing involves applying specialized solutions that neutralize and eliminate unpleasant odors, leaving your carpets smelling fresh and clean.

Carpet protection involves applying a stain guard that creates a barrier on the carpet fibers, helping to repel spills and stains, making it easier to clean up messes before they set in.

While our advanced cleaning methods can remove many types of stains, the success rate depends on the type of stain, how long it has been there, and the type of carpet fiber. We’ll do our best to treat and remove stains effectively.

Yes, our cleaning and protection solutions are biodegradable and safe for both pets and children.

Tile and Grout Cleaning

Tile and grout should be professionally cleaned every 12 to 18 months to maintain their appearance and prevent buildup of dirt, mold, and bacteria.

No, our tile and grout cleaning process is designed to be safe for all types of tile while effectively removing dirt, grime, and stains.

Grout sealing is the process of applying a protective sealant to grout lines, which helps prevent stains and moisture from penetrating the grout. It’s recommended to extend the life and appearance of your grout.

Yes, our deep cleaning process can effectively remove mold and mildew from grout lines, leaving them clean and sanitized.

Tiles typically dry within a few hours after cleaning, depending on the ventilation and the humidity levels in your home.

Housekeeping and Deep House Cleaning

Regular housekeeping involves routine tasks like dusting, vacuuming, and surface cleaning, while deep cleaning goes further, addressing hidden dirt, grime, and buildup in areas like baseboards, under furniture, and behind appliances.

Deep house cleaning is recommended every 3 to 6 months, depending on your lifestyle, the number of people in the household, and the presence of pets.

No, you don’t need to be home during the service. Many clients provide us with access instructions, and we’ll securely lock up when we’re done.

No, we bring our own professional-grade cleaning supplies and equipment, but if you have specific products you prefer, we can use those upon request.

Yes, we use eco-friendly, non-toxic cleaning products that are safe for both your family and pets.

Upholstery and Furniture Cleaning

It’s recommended to have your upholstery professionally cleaned every 12 to 24 months, depending on use and exposure to dirt, pets, and spills.

We clean a wide variety of upholstery fabrics, including natural fibers, synthetics, and delicate materials. Our technicians are trained to handle each fabric type with the appropriate method.

Yes, our specialized cleaning solutions can effectively remove pet odors and most stains from upholstery, leaving your furniture fresh and clean

Upholstery typically dries within 6 to 12 hours after cleaning, depending on the fabric and the room’s ventilation.

No, our cleaning process is designed to be gentle on your upholstery while effectively removing dirt and stains. We use products and methods that are safe for the fabric, ensuring no damage or fading occurs.